So you’re having a problem with your garage door, but you’re not sure what it is. You’ve tried to play Sherlock Holmes and do some super sleuthing online and search for the answer, but realizing that it’s over your head, or that you decide that you’re wasting too much time to try to do something that’s not in your wheelhouse, you decide to turn the problem over to someone who knows infinitely more than you… a garage door technician. You’ve decided to get help… that’s great, but you start searching online for a good garage door company and you start to get just as lost as you did trying to find the answer to your problem.
So what makes a good garage door company? Here are a few things to look for:
- How long has the company been in business? Longevity in the business is important because they’ve built up a customer base over the years.
- What are their reviews? Reviews are important because they provide an opportunity to hear from other customers about the good and the not-so-good about the company. Now keep in mind though, that not all bad reviews should be taken seriously, because they may be created by a competitor in an effort to discredit the company.
- Are they bonded? Being bonded means that you’re financially covered if the company fails to do the job they promised.
- Are they insured? Being insured means that if the repair technician is hurt on the job that you won’t be held liable and that the company will cover the costs through their insurance.
- Are they licensed? If so, ask where the company they’re licensed with, then contact that entity to confirm their status.
- Are they certified? Ask for proof of the technician’s certification. You want to be sure that the “professional” knows what they’re doing.
- Are their quotes in alignment with other companies or are they so off the charts either low or high that they may be too good to be true.
While it’s in our nature to trust people, as one of our former Presidents said, “Trust, but verify.” It’s up to you to make sure that the company is the right one for you.
Do your due diligence and then get your garage door fixed!